BWS WORKS

Privacy Policy

Version 1.0 draft | Last updated: 01 Sep,2026
Website: bwsworks.com

1. Introduction

BWS Works (“BWS Works”, “we”, “us” or “our”) operates bwsworks.com (the “Website”) and may sell products, provide services, publish projects and resources, and provide customer support through the Website. This Privacy Policy explains what personal information we collect, how we use it, when it may be shared, and the choices and rights available to you under applicable law.

This policy is written for BWS Works’ current V1 operation and will be updated as our website, payment providers, analytics tools, customer-account features, and legal obligations develop.

2. Who is responsible for your data?

The data fiduciary / entity responsible for personal data processed through the Website is:

 

3. Personal information we may collect

3.1 Information you provide

• Name, email address, phone number and shipping/billing address when you place an order or contact us.

• Account credentials and profile information if you create a BWS Works customer account.

• Order, invoice, payment status, shipping and transaction information.

• Information submitted through contact, service, warranty, return or support forms.

• Photos, videos, documents or other information you voluntarily send to us when requesting support or making a warranty/return claim.

• Information you provide when requesting a custom build, 3D print, technical consultation or other service.

3.2 Information collected automatically

Depending on the services enabled on the Website, we may receive technical information such as IP address, browser type, device information, operating system, approximate location derived from technical data, pages viewed, referring pages, timestamps, cookie identifiers and website interaction information.

4. How we use information

• Create and manage customer accounts.

• Process, confirm and fulfil orders.

• Arrange shipping and delivery and provide tracking or delivery updates.

• Process payments through the payment provider selected by BWS Works.

• Provide customer service, technical support, warranty and returns assistance.

• Maintain records relating to purchases, warranties, refunds and customer requests.

• Respond to enquiries and service requests.

• Maintain Website security, prevent abuse or fraud, and troubleshoot technical problems.

• Improve Website content, product information, services and customer experience.

• Measure Website performance and understand how visitors use the Website where analytics tools are enabled.

• Send promotional communications only where permitted and, where required, after obtaining the appropriate consent or providing an applicable opt-out mechanism.

5. Legal basis / permitted processing

We process personal information only for purposes permitted by applicable law. Depending on the activity, this may include processing necessary to provide a service or fulfil an order, comply with a legal obligation, respond to a request, protect the Website and our legitimate business interests where permitted, or process information based on consent where consent is required.

India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 form part of the current regulatory framework. Different provisions have different commencement dates, so BWS Works will apply the provisions that are legally in force and applicable to its activities. They will update this policy as implementation progresses.

6. Payments

Third-party payment service providers may process payments. BWS Works does not intend to store complete card or other sensitive payment credentials on its own systems where the selected payment provider processes those credentials. Payment providers may process information under their own privacy notices and terms.

7. Cookies and similar technologies

The Website may use cookies and similar technologies for essential functions such as login sessions, shopping cart functionality and security, and for optional analytics or marketing features where enabled. You can control certain cookies through your browser and, where provided, the Website’s cookie controls. Blocking essential cookies may prevent some parts of the store from working.

8. Third-party services and sharing

We may share or make personal information available to service providers that help us operate the Website and fulfil your requests. Examples may include payment processors, shipping/logistics providers, hosting and infrastructure providers, email providers, analytics providers, advertising services, customer-support tools and professional advisers. We will only use providers appropriate to the service and purpose.

BWS Works does not sell personal information to advertisers. Information may be disclosed where required by law, legal process, governmental authority, or to protect the rights, safety and security of BWS Works, our customers or others.

9. Customer accounts and your BWS system record

Where BWS Works provides a customer account feature, information associated with purchases may be displayed to the logged-in customer, such as order history, purchased product information, invoices, warranty status and system details linked to the customer’s BWS Unit ID.

10. Data retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, warranty and returns administration, customer support, accounting, tax, dispute handling, security and other legal or legitimate business requirements. When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it as permitted by applicable law.

11. Data security

We use reasonable technical and organisational measures appropriate to the information we handle. No online service can be guaranteed to be completely secure, so you should also protect your account credentials and notify us promptly if you suspect unauthorised access.

12. Your choices and rights

Depending on applicable law and the status of the relevant provisions, you may have rights relating to access, correction, updating, withdrawal of consent, grievance redressal, deletion/erasure, nomination and other matters. You may contact BWS Works using the details below to make a request. We may need to verify your identity before completing a request.

Where a right or obligation is subject to a commencement date, eligibility requirement or legal exception, we will apply the law that is in force and applicable at the time of the request.

13. Children’s privacy

The Website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

14. Links to other websites

The Website may contain links or embedded content from third parties, including YouTube or other services. We are not responsible for the privacy practices of external websites. Please review the privacy notice of the third-party service you use.

15. Changes to this Privacy Policy

We may update this policy when our Website, services, technology, business practices or legal obligations change. We will post the revised version on this page with a new ‘Last updated’ date.

16. Contact and grievance redressal

Questions, privacy requests and complaints can be submitted using the contact information below. The final published version will contain the designated grievance contact details required for the applicable e-commerce and data-protection framework.

 

17. Related policies

The Privacy Policy should be read together with the following BWS Works policies:

 

• Terms & Conditions

• Returns & Refunds Policy

• Shipping & Delivery Policy

• Warranty Policy

• Cancellation Policy