BWS Works
Shipping & Cancellation Policy
Last Updated: 1st Sep, 2026
At BWS Works, we aim to make shipping and order handling straightforward and transparent. This policy explains how we process, ship, deliver, and cancel orders placed through the BWS Works website.
By placing an order, you acknowledge and agree to the terms described in this policy, subject to your rights under applicable law.
1. Shipping Coverage
BWS Works currently ships orders across India, subject to courier and delivery service availability for the destination pincode.
Some remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery. If your address cannot be serviced, we may contact you to discuss an alternative delivery address or cancellation of the order.
We currently do not offer international shipping.
2. Packaging & Shipping Charges
A ₹100 Packaging & Shipping charge currently applies to all orders placed through the BWS Works website, unless a different charge or promotional shipping offer is specifically displayed at checkout.
This charge contributes toward the preparation, protective packaging, handling, and shipment of your order.
The applicable Packaging & Shipping charge will be displayed separately during checkout before you place the order.
3. Payment Methods
BWS Works may provide multiple payment options at checkout depending on the product, order value, delivery location, and payment-service availability.
Full Online Payment: Customers may pay the complete order amount online using the payment methods available at checkout. An order requiring online payment will normally be processed after successful payment confirmation.
5% Upfront COD: Where available, customers may choose 5% Upfront COD. Under this option, 5% of the order value is paid online when the order is placed; this payment forms part of the total order value and is not an additional COD fee; the remaining 95% is payable to the courier at the time of delivery; and the order will normally be processed after the upfront payment has been successfully confirmed.
The availability of 5% Upfront COD may vary depending on the order, product, delivery location, transaction value, or other operational factors.
BWS Works may modify, suspend, or discontinue any payment method from time to time.
Payment services are provided through third-party payment service providers. BWS Works does not store complete card or other sensitive payment credentials on its own systems unless expressly stated otherwise.
4. Order Processing
Order processing begins after the order has been successfully placed and the required payment or advance payment has been confirmed.
Ready-to-Ship Products: Most ready-to-ship products are normally processed within 1–2 business days. Processing may include order verification, stock confirmation, final inspection, packaging, documentation, and shipment preparation.
Configured, Reclaimed & Workshop-Prepared Systems: Products such as reclaimed Mini PCs and other configured or workshop-prepared systems may require additional preparation before dispatch. This may include hardware configuration, RAM or storage configuration, operating-system or software preparation where applicable, hardware inspection, cleaning, testing, final verification, and packaging. Such orders may require up to 2 additional business days for preparation.
5. Dispatch
An order is considered dispatched once it has been handed over to the applicable courier or logistics service and shipment information has been generated.
After dispatch, customers may receive tracking information through the contact details provided with the order.
In some cases, tracking information may take some time to become active after the shipment has been handed over to the courier.
BWS Works may use third-party logistics and courier services to process and deliver shipments. The courier used for an order may vary depending on destination, serviceability, package characteristics, availability, and operational considerations.
6. Delivery Time
Orders are generally expected to be delivered within 3–7 business days after dispatch.
The actual delivery time may vary depending on delivery location, courier serviceability, weather and transportation conditions, public holidays, remote-area delivery, operational disruptions, courier delays, incorrect or incomplete address information, and other circumstances outside BWS Works’ reasonable control.
The processing period before dispatch is separate from the delivery period.
A configured or workshop-prepared order may therefore require: Order Processing → Additional Preparation, where applicable → Dispatch → 3–7 Business Days Delivery.
Delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.
7. Tracking Your Order
Where tracking is available, BWS Works will provide shipment tracking information through the contact details associated with the order.
Customers should use the tracking information to monitor their shipment’s progress.
If tracking information does not update for an unusual period or the shipment appears to be delayed, customers may contact BWS Works for assistance.
Once a shipment has been handed over to the courier, some aspects of the delivery process are outside BWS Works’ direct control.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that the recipient name, house/building number, street/locality, city, state, pincode, and contact telephone number are correct.
BWS Works is not responsible for delivery delays or failed delivery resulting from incorrect, incomplete, or inaccessible address information supplied by the customer.
If you notice an address error after placing an order, contact BWS Works as soon as possible. Address changes may not be possible once the order has entered processing or has been dispatched.
9. Failed Delivery Attempts
Courier partners may make one or more delivery attempts depending on their operational procedures and the destination.
Customers should make reasonable efforts to be available to receive the shipment or coordinate with the courier where required.
A shipment may be returned to BWS Works if the recipient refuses delivery, is repeatedly unavailable, provides an incorrect or incomplete address, fails to respond to delivery attempts, or does not accept the shipment within the courier’s applicable holding period.
The consequences of a failed delivery may depend on the payment method, order status, and applicable return/cancellation terms.
10. 5% Upfront COD — Failed Delivery or Refusal
For orders placed using 5% Upfront COD, the initial 5% payment is part of the order value.
If a customer refuses delivery or otherwise causes the shipment to be returned, BWS Works may review the order and applicable shipping, cancellation, and return circumstances before processing any refund of the advance amount.
Any refund, deduction, or other treatment of the advance payment will be handled in accordance with the applicable BWS Works policies and applicable law.
Customers should contact BWS Works before refusing delivery where there is a problem with the order, shipment, or delivery.
11. Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched.
Cancellation requests should be submitted as soon as possible through the contact details provided by BWS Works.
A cancellation request does not automatically guarantee cancellation. Orders that have already entered preparation, configuration, testing, packaging, or dispatch may not always be cancellable.
Where cancellation is accepted, any applicable refund will be processed according to the payment method and the applicable BWS Works refund terms.
12. Configured and Workshop-Prepared Orders
Some BWS Works products are prepared specifically for the customer’s selected configuration.
This may include reclaimed Mini PCs and other systems where BWS Works performs configuration, testing, preparation, or other workshop work after receiving the order.
Once such preparation has begun, cancellation may be restricted because the product may have already been allocated, configured, tested, or prepared specifically for the order.
Customers should therefore contact BWS Works as early as possible if they need to cancel an order.
This cancellation provision does not limit any rights available to customers under applicable law.
13. Cancellation After Dispatch
Once an order has been dispatched, it generally cannot be cancelled through the normal pre-dispatch cancellation process.
If you no longer wish to receive a dispatched order, please contact BWS Works rather than simply refusing delivery.
Depending on the circumstances, the matter may instead be handled under the applicable Returns & Refunds Policy.
14. Cancellation by BWS Works
BWS Works may cancel an order in circumstances including, but not limited to: product becoming unavailable; incorrect stock information; pricing or listing errors; inability to service the delivery address; payment failure or payment verification issues; suspected fraudulent or unauthorised transactions; operational circumstances preventing fulfilment; or other circumstances where fulfilment is not reasonably possible.
Where BWS Works cancels a paid order, any applicable refund will be processed through the appropriate payment method, subject to applicable law.
15. Damaged Shipments
We take reasonable care to package products appropriately for shipment.
If a parcel appears visibly damaged at the time of delivery, customers should, where reasonably possible: record the condition of the package; take photographs or video of the external packaging; inform BWS Works as soon as possible; and follow the applicable instructions provided by BWS Works.
For product returns or claims relating to damage, the Returns & Refunds Policy and, where applicable, the Warranty Policy will apply.
16. Unboxing Video
For certain returns, damage claims, missing-item claims, and warranty claims, BWS Works requires an original, continuous unboxing video showing the package being opened from its delivered condition.
This requirement helps establish the condition of the package and product at the time of delivery and assists us in investigating shipment-related issues.
Customers are strongly advised to record the complete unboxing process, particularly for electronics, reclaimed systems, DIY kits, and other higher-value products.
BWS Works may use the unboxing video and other information supplied by the customer when assessing a return, damage, missing-item, or warranty claim.
This process requirement is subject to any rights or remedies available to customers under applicable law.
17. Returns and Refunds
Shipping and cancellation are separate from product-return eligibility.
For information about change-of-mind returns, defective products, incorrect products, damaged products, DIY kits, return eligibility, return shipping, and refund processing, please refer to the BWS Works Returns & Refunds Policy.
The applicable return policy will depend on the type and condition of the product and the circumstances of the request.
18. Warranty
Product warranty coverage is governed separately by the BWS Works Warranty Policy.
Customers should not attempt unauthorised repair, modification, or alteration of a product when seeking warranty support.
Supported upgrades, such as RAM or SSD upgrades on applicable Mini PC systems, may be permitted where specifically allowed by BWS Works.
The applicable warranty terms will determine whether a particular fault or issue is covered.
19. Delays Outside Our Control
BWS Works is not responsible for delays caused by circumstances reasonably outside our control, including severe weather, natural disasters, transportation disruptions, courier operational issues, strikes or service interruptions, government restrictions, public emergencies, remote-area delivery limitations, incorrect customer-provided information, and other unforeseen logistics disruptions.
We will make reasonable efforts to assist customers where such situations occur.
20. Changes to Shipping and Cancellation Terms
BWS Works may update this Shipping & Cancellation Policy from time to time to reflect changes in our products, logistics arrangements, payment methods, operational processes, or applicable requirements.
The version published on this website at the time of the relevant order will generally apply to that order, subject to applicable law.
21. Contact
For questions regarding an order, shipping, delivery, or cancellation, please contact BWS Works using the contact details provided on our Contact page.
Please include your order number whenever contacting us about an existing order.